Frequently Asked Questions (FAQ)

Welcome to our FAQ page! We’ve compiled answers to the most common questions to help make your shopping experience as smooth as possible. If you need more information or assistance, feel free to contact our customer service team.

Q1: How can I place an order?

A: Placing an order is easy! Browse our website, select your items, and add them to your cart. At checkout, enter your shipping and payment details, then confirm your order. You’ll receive a confirmation email once your order is successfully placed.

Q2: What payment methods do you accept?

A: We accept major credit cards (Visa, Mastercard), debit cards, and PayPal. All transactions are secure and encrypted to protect your personal and financial details.

Q3: How long will it take to receive my order?

A: Delivery times depend on factors like your location, chosen shipping method, and customs procedures. Orders are typically processed and shipped within 3 business days.

Q4: How much do I pay for shipping?

A: Shipping fees depend on the weight, size, and destination of your package. We offer a flat rate of $4.50 for orders below $80. Orders of $80 or more qualify for free shipping!

Q5: Can I track the status of my order?

A: Yes! Once your order is shipped, you’ll receive a tracking number by email. Use this to track your package in real-time on our Order Tracking page.

Q6: What is your return and exchange policy?

A: We want you to love your purchase! If you're not completely satisfied, please visit our Returns & Exchanges page for instructions on how to initiate a return or exchange.

Q7: Are there any discounts or promotions available?

A: We occasionally offer special discounts and promotions. Follow us on social media @TOEBOX_SG to stay updated on the latest offers. You may also find promo codes during checkout.

Q8: Can I cancel or modify my order after it has been placed?

A: If you need to cancel or modify your order, please contact our customer service team immediately. While we can't guarantee changes once the order is processed, we’ll do our best to accommodate your request.

Q9: How can I contact your customer service team?

A: We’re here to help! You can reach our customer service team via:

• Email: contact_sg@toebox.com
• Phone: +65 8332 8926
  Feel free to reach out to us with any questions or concerns!

We hope these FAQs help! If you have more questions, don’t hesitate to contact us. Thank you for shopping with TOEBOX SG!

~ The TOEBOX SG Team