Return/Exchange Policy
At TOEBOX.sg, we strive to provide the best customer experience possible. If, for any reason, you are not satisfied with your purchase, we have outlined our return/exchange policy below:
1. We do not accept returns or offer refunds. We thoroughly check all products to ensure they meet our quality standards before shipping.
2. Exchanges must be initiated within 14 days from the date your package is received. Beyond this period, we regret that we cannot process any returns or exchanges.
3. For exchanges, customers may request an exchange for a different size, colour, or even a different model, depending on stock availability. We prioritise the satisfaction and safety of our customers.
- Exchange items must be in their original condition, including unused, unwashed, and with the original tags in original packaging and labels still attached. We kindly request that you pack the item carefully to prevent damage during the return process.
- Shipping charges for exchanges will be bore by the customer
- Exchanges can be made at two locations with your receipt:
- TOEBOX at Tanglin Mall #02-156 Singapore 247933 (Mon to Sun 10 a.m. to 8 p.m.)
- TOEBOX Office at 10 Ubi Crescent #06-98 Singapore 408564 (Mon to Fri 10 a.m. to 12 p.m. / 2 to 5 p.m.)
- Please note that the desired size, style, or colour may not be available at the time of exchange. To avoid any inconvenience, please give us a call before visiting to confirm the availability of your desired model in-store or warehouse.
- Sales items are final and not eligible for exchanges. Please carefully review your order before making a purchase.
Please note that our return/exchange policy is subject to change without prior notice. We appreciate your understanding.
For any inquiries or support, please feel free to reach out to our dedicated customer service team. Don't hesitate to contact us with any questions or concerns you may have. Your satisfaction is our top priority. We value your support and look forward to serving you.
Thank you for choosing TOEBOX.sg. We value your support and look forward to serving you.